govern Cottage Craft - RMCE`s relationship with you in relation to this website.
The term "Cottage Craft - RMCE" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.
While great care is taken that prices are correct at the time you place your order we reserve the right to change / amend prices in exceptional circumstances. Occasionly prices change as products are delivered to us at amended prices over which we have no control. We are also only human and occasionally prices are published that are incorrect. If this occurs you can cancel your order and we will offer a full refund.
3. Stock Availability:
All orders reserve stock at the time you place you order. However occasionally we may find that an item is damaged or unavailable for sale. In these circumstances we will contact you to discuss if you want to wait for new stock or replace this item with something else. We accept no responsibility for items being unavailable for shipping and for delayed orders.
We use Sage Pay
an Paypal to collect and process transaction information as our payment providers. We can accept most major debit and credit cards.
When you complete your order, you will be taken to Sage Pays or Paypals secure payment page to complete your payment. Your payment information is not visible or stored by us in any way.
5. Your contract:
Please note that placing an order and receipt of an order confirmation email does not constitute acceptance of an order nor a contract. Your order shall be deemed to have been accepted only when your goods have been dispatched. Cottage Craft - RMCE reserves the right to cancel any order at its discretion.
Orders placed before 4PM will be shipped the same working day.
All orders placed during the weekend or after 4PM on Friday will be shipped on the following Monday.
Orders are dispatched with Royal Mail, with larger orders a courier may be used with either a 24 or 48 hour service.
Orders will be sent with either Royal Mail or International Courier depening on order size, orders typically take 3-7 working days to arrive.
General Shipping Notes:
If an order is sent Via Airmail, it may be seperated into multiple shipments as there are weight and size limits on our Airmail service (2kg). Please dont be alarmed if you receive a small package that only contains part of your order. Airmail generally does not allow for parcels to be tracked unless you have specifically paid for a tracked service.
Aerosols & Flammable goods:
Please note we are unable to supply flammable or dangerous goods outside of the UK mainland.
If you order such items they will be removed from your order prior to packing.
7. Cancellations, Returns & Refunds:
Under the terms of the European Consumer Rights Directive 2014, customers have the right to cancel your order at any time within 14 working days from receipt of goods. To do so, you must contact us in writing, or by e-mail at firstname.lastname@example.org. Please include your name, invoice number and a list of item(s) to be returned. You do not have to provide a reason for your return, however, if you do not, you may be liable for the cost of the return (see below).
Except where you are returning the goods because they are defective or you were supplied with the incorrect goods, you are responsible for the cost of the return.
All refunds will be made within 14 days from when we receive the goods back. Your refund will include the cost of delivery, up to our standard delivery cost for your order, except where the goods were defective or incorrect, in which case the full delivery cost will be refunded even if you chose express delivery.
If you have received incorrect, faulty, damaged goods, or you have not received some items in your order, please notify us within 7 days of receipt. We will carry our our best endeavours to correct any problems with your orders as quickly as possible. We will not substitute alternative goods unless agreed with you in writing or by e-mail. We may also choose to offer you replacement parts in lieu of a full replacement. If we cannot source a replacement then a refund will be offered including postage costs.
This information does not affect your statutory rights.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to Cottage Craft - RMCE, are the property of their respective owners.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
10. Our Contact Details
This website is owned and maintained by Cottage Craft - RMCE.
VAT Registration Number: GB243606715
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.